Dial contacts faster and bridge the gap between your CRM and office phone system. CRM integrations - Even though Nextiva's virtual phone system is powerful, it integrates nicely with others using APIs.Unified communications - Unified Communications as a Service ( UCaaS) consolidates separate channels across the enterprise into a shared platform for voice, video, chat, and collaboration.HD voice gives you twice the sound quality of an analog phone call. HD phone calls - Be heard clearly with excellent call quality.
Chat with team members for a faster response than an email across any desktop or mobile device. Team messaging - Chat with team members for a faster response than an email across any desktop or mobile device.Screen sharing - Deliver a live presentation to team members and customers for real-time collaboration.Hold meetings even when people work remotely. Conference calls - Dial in to connect multiple people from any phone line to participate in a conference call.Cloud PBX - Manage your company’s phone service, including call routing, over an internet connection while keeping your staff productive.Here are several features that are essential to a hybrid workforce: Your team can use VoIP desk phones or virtual softphones to stay in touch. Nextiva lets anyone work from home and the office using its secure business communications platform known as NextOS. Down communication systems means lost business. Enhanced business continuity - Stay connected to your customers and keep your teams connected with the most reliable service provider in the industry.Lowered costs - Trim expenses by consolidating 15+ customer support apps, eliminating data silos, and bridging divides between isolated teams.Set automatic reminders to serve customers efficiently. Boost team productivity - Minimize the busy work by automating routine tasks when handling customer issues and sales pipelines.Reduced customer churn - Keep customers engaged throughout their journey, growing customer loyalty and solving causes of churn before they happen so you can maximize customer value.Increased revenue - When you anticipate customer needs, you can intelligently offer promotions and product upgrades and act on new sales opportunities.The top benefits of Connected Communications include: It addresses the dilemma created by fragmented business tools by giving a complete picture of the customer in real time with actionable information for every user. With $200M in backing from Goldman Sachs Asset Management, we’re taking that vision to every customer, everywhere.Ĭonnected Communications leverages past and present conversations to provide a seamless employee and customer experience.
Nextiva has pioneered Connected Communications from the ground up to provide actionable customer insights in real time across all channels, with communications at its core.
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